Legal
Terms & Conditions
These Terms and Conditions outline the agreement between Company2You and our clients regarding in-home companionship services.
Our service is a befriending and companionship service. We do not provide medical care, personal care, or domestic care.
Services
Company2You provides befriending and companionship services to enhance the wellbeing and quality of life for our clients. We offer friendly conversation, companionship, and social engagement based on each client's personalised support plan. Our service is a befriending and companionship service — we do not provide medical care, personal care, or domestic care.
Minimum Booking
The minimum booking for all visits is 2 hours per visit.
Plans & Booking Options
Flexible weekly and monthly plans are available to suit your needs. All bookings are subject to availability.
Cancellation Policy
We require at least 24 hours' notice for any scheduled visit. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee. Less than 48 hours' notice = 50% charge. Less than 24 hours' notice = full payment.
Personalised Support
We believe in providing care that feels like family. A personalised support plan will be created for each individual based on their preferences, routines, and specific needs. This plan may be reviewed and updated as needed.
Payment Terms
Payment is due as per the agreed schedule. Accepted payment methods include bank transfer and other agreed-upon methods. Any additional services or hours outside of the agreed plan will be billed separately.
Changes to Bookings
We understand that plans can change. We will do our best to accommodate changes to your schedule with as much notice as possible.
Our Commitment
Company2You is committed to providing compassionate, reliable, and respectful companionship. We carefully match companions to ensure the best possible experience for every client.
Limitation of Liability
Our services are not a substitute for professional healthcare. We are not liable for any incidents resulting from conditions beyond our control.
Agreement
By engaging Company2You services, you agree to these Terms and Conditions. You understand the nature of the services provided, you agree to the booking, payment, and cancellation policies, and you acknowledge that these services are non-medical and non-domestic in nature. A signed copy of these terms will be provided as part of your onboarding documentation.